Unhappy Customer, escalation.

My partner bought a drilling machine on the 7th July 2021 and it stopped working on the 21st December 2021, which then returned to the store on the 22nd December 2021 and it was taken for repairs, however now he is being told to pay for repairs and as per the warranty, the repair costs should on the service provider.. when he tried to communicate with the the assistant he found he then changed the story to say, he needs to pay half of the repairs and the store will pay the other half, which he then requested to speak to the line manager and he was told that they don't a manager Which is disappointing for a very big retail store to not have a manager, meaning everyone is freelancing and managing themselves unless if it's the customer that's not valued to be granted a chance to convers with the manager.

I am not happy as a customer and would refer anyone to buy from makro.