UNHAPPY CUSTOMER

My husband went to makro cornubia and 29/11/2024 to purchase a mountain bike and was assisted by the sports department saleman, Ismail. My husband rode the demo bike and was happy and was given a new bike in a box and the box had some damages. The saleman told him that he can go home and assemble the bike and if there was any faults that he can bring it back. At the till point, the cashier if we was happy to took the bike in a damaged box and advised that I can get another bike if I was not happy. Then I got another bike, paid and left the store. We assembled the bike at home the few days later. When my husband rode the bike on 3/12/2024 , the gears was jumping which is not normal so he took the bike back to the store on 04/12/2024. He spoke to someone from Returns and he was then advised that makro policy is that all bikes gets assembled in the store and when the sports department manager was called to handle the query, He refused to come and that he will speak to the salesman. We had to leave the bike in the store for the bike technician to check when come back to work on Friday 06/12/2024. There was NO help from the manager. I so disappointed with the service received by the sports department.Today I don't have a bike to ride so I can not exercise all because of the lack of customer service.