Unhappy Customer

To say I am disappointed would be an understatement.

The service I got from Makro is very poor, appalling, and atrocious. From their poor communication to bad employee service.

We bought our TV in January 2022, and we were advised it came with a warranty. We were further advised that to ensure that we are safe and covered, we should take an extended warranty which will cover the TV should anything happen to it.

To our surprise when we are claiming for them to come and fix our TV now in 2025, we are told it is still under the extended warranty however they don’t cover what we are claiming for.

1. I asked them for a signed contract of the agreement that stipulated the terms and conditions, and I was told we did not sign the contract. 2. I asked why we were ill-advised by the person who sold us the extended warranty as he told us that under any conditions, the TV will be covered, they could not answer. 3. I asked them to forward me a copy of the extended warranty contract they advised was emailed to us and they told me they are unable to do so. 4. I asked them to explain how it is our fault that we bought the extended warranty under false advertising by their staff member and why we are being punished for it and I was told the person who sold it to us is no longer working for Makro therefore they cannot hold him accountable.

I am disappointed in Makro’s service and their staff. The guy that called me today (Charles from Alberton Makro) after I have been requesting for feedbacks and responses for soo long was unprofessional, shouting on the phone, condescending by telling me that he is explaining to me in simple terms and I am not understanding and was equally disrespectful.

For a big company like Makro, I never expected such treatment and such services, and I am highly disappointed.