Unhappy Customer

My wife and I bought a Defy stove at Makro Cape Gate yesterday. When we arrive at our house, opened the stove the glass was broken.

We returned the stove today and I do not appreciate the baseless assumptions made by the Manager(Gawie). According to him they will never sell a stove like that to a customer - how do you come to such a conclusion if the stove was sealed and never shown to us?

We should've heard the sound of the piece of glass whilst driving home as if we knew that the stove was broken. When purchasing a sealed item a customer only trust that everything is intact.

The only thing he was doing was to play the blame game as if he was present when the purchased was done. My wife and I then decided to buy another stove but this time; all checks and balances were carried out to the satisfaction of both parties - something that was supposed to be done when we purchased the 1st stove.