Unhappy Customer

Hi, I have purchased a Ryobi handyline jicksaw from Makro in Pietermaritzburg, On the first day of use and purchase while in use to cut chipboard the blade was not cutting straight and jumped of the guide, so I took the item back to the store and the manager on the the did not want to exchange the item at first which is not in line with the consumer protection act. but after me explaining to him of the urgency and the need of use for the item he did exchange it on the day with another jicksaw. Two weeks later the exchanged item did the exact same thing whereby the blade jumped of the guide rail and in this case damaged the outer rail and broke the blade as well. I then took the jicksaw back and the same manager says that he will have to send item to supplier and feedback will be in 21 days. Anyways feedback came through and according to the report Ryobi says that the customer hit something hard with the blade causing it to damage?? How can the supplier assume such things when he was not there at the time when it broke!!! I clearly have no confidence in the product and also lost confidence in the aftersales of any Ryobi product therefore I am a very unhappy customer. I have alot of Ryobi products and I did have a Ryobi Handyline that was in use for three years before being misplaced thats the reason I came through to purchase another. In two weeks I had the exact same problem with two different machines and the suppliers think/believe that the customer is at fault?? Its not the first time that I am using a Jicksaw, the supplier name from Ryobi is James, he says he will reduce my quote but thats not the point! My point here is I use the items for DIY purposes and when I plan to use them I expect them to be fully functional and I do not trust Ryobis warranty system. I do not want the repaired item back. I want to change the brand even though it will cost more, i do not have a problem with that. TERRIBLE AFTERSALES AND JUDGEMENT BY RYOBI! I WILL NEVER PURCHASE A RYOBI PRODUCT AGAIN NEITHER WILL I ADVISE ANYONE TO PURCHASE THIS BRAND!!!!

Job car no. ********** Mr. S Khan