HC
Harshal C
1 reviews | Active since Aug 2016
28 Sept 2024, 18:07
Unhappy customer
I purchased a fridge two days ago, and it was delivered today. Unfortunately, I am extremely disappointed. After the fridge was offloaded, I discovered that the door does not close properly. I’ve reviewed the instruction manual thoroughly but can’t identify the cause or find any obstructions that would prevent the door from closing. This is particularly frustrating because I previously owned a single-door version of the fridge and was expecting this to be an upgrade. What’s even more disappointing is that I’ve already logged a return, but they won’t be able to collect the fridge until the 2nd of October. By then, all the fridge specials will have ended, and it will take several business days for Makro to process my refund, delaying my purchase of a new fridge from another brand.Also I am sitting with a big fridge in the middle of my home taking up space. I’m left feeling like a very unhappy customer.
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Replies (7)0
Replies (7)HC
Harshal C's updateReviewer Update
30 Sept 2024, 09:25Hi,I received a call from Makro customer care on 29 September 2024, but I was unable to answer as I was busy. I later received an email from Makro customer care requesting that I send photos, which I promptly did, replying on the same day. This morning, I called Makro customer care to follow up, but I was informed that the person assisting me is not in the office and is working from home. I also emailed them again to confirm that the photos have been sent. I kindly request that collection takes place today so that the refund can be expedited, allowing me to purchase a new, working fridge.
HC
Harshal C's update30 Sept 2024, 09:25
Reviewer Update
Hi,I received a call from Makro customer care on 29 September 2024, but I was unable to answer as I was busy. I later received an email from Makro customer care requesting that I send photos, which I promptly did, replying on the same day. This morning, I called Makro customer care to follow up, but I was informed that the person assisting me is not in the office and is working from home. I also emailed them again to confirm that the photos have been sent. I kindly request that collection takes place today so that the refund can be expedited, allowing me to purchase a new, working fridge.
HC
Harshal C's updateReviewer Update
30 Sept 2024, 13:29Hi,
Following our phone conversation, Hisense sent an SMS to schedule a repair appointment. However, as I mentioned, I would prefer a refund. You advised me to inform the technician when they call, but this has already been communicated to them.
I don’t understand why Hisense is handling the collection of the fridge when I purchased it from Makro. Makro has not contacted me, which is extremely frustrating as I need a functioning fridge. It seems like both parties are dragging their feet to resolve this. It was easy enough to deduct the money from my account during the purchase, but resolving this issue is proving unnecessarily difficult.I will now raise a ticket directly with Hisense.
Following our phone conversation, Hisense sent an SMS to schedule a repair appointment. However, as I mentioned, I would prefer a refund. You advised me to inform the technician when they call, but this has already been communicated to them.
I don’t understand why Hisense is handling the collection of the fridge when I purchased it from Makro. Makro has not contacted me, which is extremely frustrating as I need a functioning fridge. It seems like both parties are dragging their feet to resolve this. It was easy enough to deduct the money from my account during the purchase, but resolving this issue is proving unnecessarily difficult.I will now raise a ticket directly with Hisense.
HC
Harshal C's update30 Sept 2024, 13:29
Reviewer Update
Hi,
Following our phone conversation, Hisense sent an SMS to schedule a repair appointment. However, as I mentioned, I would prefer a refund. You advised me to inform the technician when they call, but this has already been communicated to them.
I don’t understand why Hisense is handling the collection of the fridge when I purchased it from Makro. Makro has not contacted me, which is extremely frustrating as I need a functioning fridge. It seems like both parties are dragging their feet to resolve this. It was easy enough to deduct the money from my account during the purchase, but resolving this issue is proving unnecessarily difficult.I will now raise a ticket directly with Hisense.
Following our phone conversation, Hisense sent an SMS to schedule a repair appointment. However, as I mentioned, I would prefer a refund. You advised me to inform the technician when they call, but this has already been communicated to them.
I don’t understand why Hisense is handling the collection of the fridge when I purchased it from Makro. Makro has not contacted me, which is extremely frustrating as I need a functioning fridge. It seems like both parties are dragging their feet to resolve this. It was easy enough to deduct the money from my account during the purchase, but resolving this issue is proving unnecessarily difficult.I will now raise a ticket directly with Hisense.
HC
Harshal C's updateReviewer Update
01 Oct 2024, 20:38The technician arrived on time to assess the fridge and tightened the top *****s. However, the fridge door still needs to be forcefully shut to stay closed, and when closed normally, it pops back open. I cannot accept the fridge in this condition as it poses a risk to food spoilage.
I contacted the Makro care department and was informed by the consultant that a refund was processed on 28th September 2024. However, I was advised that it could take 7 to 14 days for the refund to reflect, which is highly frustrating. The funds were debited from my account in seconds, yet the refund for a defective product is taking much longer—this delay is unacceptable, especially for a dissatisfied customer.
I have requested an official email confirming the refund, to ensure peace of mind while I search for a replacement fridge. Additionally, I expect to be contacted prior to the collection of the defective fridge to arrange a suitable time, as it is important that someone is present.
I also await the email confirmation of the refund being processed.
I contacted the Makro care department and was informed by the consultant that a refund was processed on 28th September 2024. However, I was advised that it could take 7 to 14 days for the refund to reflect, which is highly frustrating. The funds were debited from my account in seconds, yet the refund for a defective product is taking much longer—this delay is unacceptable, especially for a dissatisfied customer.
I have requested an official email confirming the refund, to ensure peace of mind while I search for a replacement fridge. Additionally, I expect to be contacted prior to the collection of the defective fridge to arrange a suitable time, as it is important that someone is present.
I also await the email confirmation of the refund being processed.
HC
Harshal C's update01 Oct 2024, 20:38
Reviewer Update
The technician arrived on time to assess the fridge and tightened the top *****s. However, the fridge door still needs to be forcefully shut to stay closed, and when closed normally, it pops back open. I cannot accept the fridge in this condition as it poses a risk to food spoilage.
I contacted the Makro care department and was informed by the consultant that a refund was processed on 28th September 2024. However, I was advised that it could take 7 to 14 days for the refund to reflect, which is highly frustrating. The funds were debited from my account in seconds, yet the refund for a defective product is taking much longer—this delay is unacceptable, especially for a dissatisfied customer.
I have requested an official email confirming the refund, to ensure peace of mind while I search for a replacement fridge. Additionally, I expect to be contacted prior to the collection of the defective fridge to arrange a suitable time, as it is important that someone is present.
I also await the email confirmation of the refund being processed.
I contacted the Makro care department and was informed by the consultant that a refund was processed on 28th September 2024. However, I was advised that it could take 7 to 14 days for the refund to reflect, which is highly frustrating. The funds were debited from my account in seconds, yet the refund for a defective product is taking much longer—this delay is unacceptable, especially for a dissatisfied customer.
I have requested an official email confirming the refund, to ensure peace of mind while I search for a replacement fridge. Additionally, I expect to be contacted prior to the collection of the defective fridge to arrange a suitable time, as it is important that someone is present.
I also await the email confirmation of the refund being processed.
HC
Harshal C's updateReviewer Update
02 Oct 2024, 08:34I still have not received the proof of my refund via email, as promised by your consultant during yesterday's call. Additionally, the fridge is still in my possession, and I need to know the collection time from your department. Please arrange the collection for 4 PM, as I need to ensure someone is available at home during that time.
HC
Harshal C's update02 Oct 2024, 08:34
Reviewer Update
I still have not received the proof of my refund via email, as promised by your consultant during yesterday's call. Additionally, the fridge is still in my possession, and I need to know the collection time from your department. Please arrange the collection for 4 PM, as I need to ensure someone is available at home during that time.
HC
Harshal C's updateReviewer Update
03 Oct 2024, 07:19Following our conversation yesterday, I was informed that the fridge collection and refund would be processed today. Kindly expedite this process and ensure it is completed promptly. Please do not delay any further until the 14-day return policy period expires, as this would result Makro withholding the refund. I also need to purchase a fridge , please expedite.
HC
Harshal C's update03 Oct 2024, 07:19
Reviewer Update
Following our conversation yesterday, I was informed that the fridge collection and refund would be processed today. Kindly expedite this process and ensure it is completed promptly. Please do not delay any further until the 14-day return policy period expires, as this would result Makro withholding the refund. I also need to purchase a fridge , please expedite.
HC
Harshal C's updateReviewer Update
03 Oct 2024, 10:29Makro sent me a screenshot of the refund, but it’s not actual proof—it's simply a status request that I generated on Saturday, 28th September 2024, through the Makro app for a return and refund at 12:48 PM. As a customer, I now feel deceived because it seems they were trying to pacify me without realizing that I would look deeper into the matter. As a result, the fridge is still in my possession, and I have not yet received my refund.
HC
Harshal C's update03 Oct 2024, 10:29
Reviewer Update
Makro sent me a screenshot of the refund, but it’s not actual proof—it's simply a status request that I generated on Saturday, 28th September 2024, through the Makro app for a return and refund at 12:48 PM. As a customer, I now feel deceived because it seems they were trying to pacify me without realizing that I would look deeper into the matter. As a result, the fridge is still in my possession, and I have not yet received my refund.
HC
Harshal C's updateReviewer Update
03 Oct 2024, 10:49image.png 30.13 KBPlease see screenshot from Hisense
HC
Harshal C's update03 Oct 2024, 10:49
Reviewer Update
image.png 30.13 KBPlease see screenshot from Hisense