Unhappy Client

Yhoooo it is stressful to return something to Makro. I bought a cooler box and unfortunately it does not fit on my boot. I requested a return since 15th August 2024 till todate they have not showed up for collection and there is NO direct answer/response I am getting as the person that is suppose to attend to my return is No where to be found. This is so Irritating believe me.