UNHAPPY CLIENT - AWAITING REFUND FOR 1 AND A HALF MONTH

On Thursday, 7 May 2020, I ordered online (on my husband's profile Gregory Jacobs) a desk and chair to work from home and received a confirmation e-mail of order #MAK***. The estimated deliver time was 10 to 14 working days. I needed these items urgently so my husband phoned them the next day 8 May and they promised it would be delivered within the next 3 to 4 days. On Friday, 15 May it still was not delivered so we went into the Cape Gate shop to cancel the order, because I decided to buy it at Game. Makro instore service desk told me they can't assist I need to call their service desk at ***. When I got home I phoned their service desk to cancel the order with reference number ***. On 17 May we received an e-mail to inform us that they will be cancelling the chair, I phoned their service desk to inform them of the desk that is also supposed to be cancelled and they assured me it will also be cancelled. On 21 May I received the refund for the chair. On 22 May I phoned again in respect of my refund for the desk and they told me that the request was put in to cancel it and it will take 7 to 14 days, I requested a reference number and they informed my i had to use the same reference as previously (ref ***). I phoned once every week and will stay on the line for sometimes as long as 10-20 minutes before the calls get answered. On 05 June at 8.13am I send an e-mail to the ***, for which I received a Request received email , but until today 07 July I never even got a reply on my e-mail. We keep on phoning them once every week. On 12 June we got an e-mail from them to inform us that they transferred to query to Marketplace for further assistance in regards to cancellation and refund of our order and reference *** has been updated. When I go on Makro's site to "track your order" it indicates - Order packed 18 May 2020 - Handed to courier 17 June 2020. I phoned again on Friday 2 July where I was informed they are still waiting on the courier to confirm the desk has not been delivered. They then promised the service desk supervisor will personally contact them and to give them 24 hours to sort out the issue, I wanted them to inform me if we can go to one of their offices to have this sorted out, but according to them there are no face to face to sort out this issue. My husband phoned again today and spoke to a manager, he is again promising that we will get the refund within the next 7 days, I am really very frustrated and don't know what else to do. It is now 7 July 2020 and I am still waiting on my refund.