Unhappy client
I have placed an order on the 20 March 2020 for a fridge and have not received it to date. I called you guys and advised you that i have meat that cannot go into my fridge as it does not fit and I need the freezer urgently was promised a call back bit nothing till now. I need the freezer to be delivered today
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Makro's replyOfficial
26 Mar 2020, 15:32Good day Mantombi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Makro's reply26 Mar 2020, 15:32
Official
Good day Mantombi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team