Unhappy and very disappointed, Wont recommend

I bought a dinner set on the 27 January and I was told it would be delivered on the 6th Feb, I waited patiently with no communication or update from Makro, a week after the actual delivery date I contacted Makro and the lady working in the call centre confirmed that my order was received long ago and the payment was also received, however nothing was done to the order since receipt and there was no movement, she said my order would be escalated . Two days later i received a message from Makro advising me that my order was cancelled, with no explanation and that i would be refunded my money. Yes i received my money but I didn't get answers at to why my order was cancelled. I am very disappointed with Makro.

Now in March I purchased two items, 7pc Porcelain pots and a different dinner set. My order was split in to two deliveries which i didn’t have a problem with, The Dinner set arrived first with so much excitement I open the box only to find that one bowl from the set is cracked, same tine I request online for the dinner-set to be collected and assessed I was told the pick up will be on the 04/04/2025. I waited and waited with no update and feedback and no collection. Monday the 07/04 I check online and it says my order cannot be returned, they left a number to communicate with on WhatsApp, I texted that number to my disappointment then options take me up and down, I didn’t get any assistance. I am very unhappy and disappointed with the service rendered by makro to me. It’s either I get new plates or my money is refunded because I wont agree to take a cracked item. NowI am sitting with s cracked bowl