Unhappy and Frustrated with Makro On-Line!

I have cancelled an order and am still waiting for my refund 21 days later when Makro’s website states, “Note that a refund can take up to 7 days to reflect in your account” It is now 21 days, how long can this take! Surely this is misleading advertising.

A 2nd order was placed to replace the cancelled order, with the delivery scheduled for the 26th March. Nineteen days after placing the order, we are still waiting for the delivery even after being told in an email “We have escalated your delivery and delivery is scheduled for Monday as per our courier company and I will touch base on Monday with you” I AM STILL WAITING FOR YOU TO CONTACT ME!

It is indescribable to explain how frustrated I am at the continued broken promises and how Makro has turned the promise of on-line purchasing convenience into a total debacle, with them seemingly unable to manage their business in terms of sales, finance, customer service and that of the courier service they have engaged to conduct deliveries on their behalf.

Customer service is non-existent, only once have they formally engaged with me, this being at my insistence. They don’t respond to customer complaints and queries at the ********** email address and the ***number appears to be either “off the hook” or they are inundated with customer complaints. The finance department is clearly out of their depth as they are unable to timeously process a refund.

Makro’s on-line business clearly does not work and after this experience they would not be recommended to anyone; they have failed dismally to uphold their end of the sale and purchase contract. In the normal course of events I would cancel the order, BUT WE KNOW HOW THIS TURNS OUT!