Unhappy and Disappointed Customer

I have the worst online purchase experience with Makro ,I purchased a Chester freezer order number: MAK*** on the 13/12/2024 that was supposed to be delivered to me by the 17/12/2024 and when I called them they couldn't give a straight answer as to what was happening with my order up until I decided to cancel the order on the 20/12/2024 and I received a msg saying I will get my refund within 5-10 working days,I called them Saturday 04/01/2025 they told me approval of my refund was pending,I called them again Monday the 06/01/2025 I was told it is still pending,I just called again this morning of 07/01/2025 and it is still pending so I asked the lady I was speaking to this morning how long does it take to escalate matters with them and she told me its just a matter of seconds and I asked how come my issue is not resolved yet and that I called them last week already regarding the matter then she told me the head office is supposed to get back to me and I asked for the head office's number she gave this contact number *** that doesn't even go through,I am now struggling and suffering because of Makro I cant do Back to School for my child and schools are opening next week