Unhappy about service delivery
<p>I bought a Canon 750D from Makro Vaal and it worked fine for 6 months and starting giving problems. It was send for repairs to CameraThec for repairs 3 times. After the third time Canon decided to replace my camera with a new one. It was send to Makro Vaal 2 weeks ago and after several queries and phone calls I was informed by Shaun Deysel from Makro Vaal that is was send to Durban. This was on Tuesday the 12th June 2016. We are now on Sunday and I still did not get any feedback from him regarding where the camera is. Yesterday after I called him he promised to get back to me asap... still nothing. Can I please get someone to get back to conrim where my camera is and when I will recieve it. </p>
Good day ronnie-bresser
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the camera purchase at our Vaal store.
I believe the store has been in contact with you and the unit was replaced.
We apologise for any inconvenience and trust you will continue to use our products with confidence
Regards
Mmule Moropa
Good day ronnie-bresser
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the camera purchase at our Vaal store.
I believe the store has been in contact with you and the unit was replaced.
We apologise for any inconvenience and trust you will continue to use our products with confidence
Regards
Mmule Moropa