unhappy
<p>I purchased a Hisense 49" LED on the 16th June, picked up that the unit has a line runnign through the centre of the unit, and logged an email complaint on the 12th July( no feedback to date) went via twitter & was told to wait 24-48hrs, that time lapse and still no call back.Called the Store and was told to bring in the unit & wait 21 days for it to be assessed, or go to Hisense Atlantis and book it in & wait about 3 -4 days.</p> <p>Why should i wait that long, unit a month old, they sold me defective stuff , i want my money back will rather purchase another brand! or by another retail store!</p>
Thank you for the feedback.
We understand how you feel but like any other business, Makro has its own policies, rules and regulations . Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly.
The supplier has up to 6 weeks to repair the item – however the vast majority are completed quicker than this.
We apologise for any inconvenience and trust you will continue to use our products with confidence.
Regards
Mmule Moropa
Best regards,
Thank you for the feedback.
We understand how you feel but like any other business, Makro has its own policies, rules and regulations . Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly.
The supplier has up to 6 weeks to repair the item – however the vast majority are completed quicker than this.
We apologise for any inconvenience and trust you will continue to use our products with confidence.
Regards
Mmule Moropa
Best regards,