KT
Khanyisa T
1 reviews | Active since Mar 2019
18 Mar 2019, 19:13
Unhappy
I bought a fridge online on the 12/03/19 and paid instant payment that clears within the next hour or so. Up until today they cant find my payment although I have emailed to them several times and no correspondence what so ever from their side. The agent are clueless and they transfer you from pillar to post Im really disappointed with their service
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Replies (1)
Makro's replyOfficial
20 Mar 2019, 09:13Good day Khanyisa
Thank you for your feedback.
We're sorry to hear about your experience and that we didn't provide feedback as promised.
This isn't the type of customer service we want you or any of our customers to receive.
We've escalated this to the finance department for it to be looked into.
Thanks again for taking the time to contact us and we apologize for the inconvenience caused.
Kind Regards,
Hellopeter Team
Thank you for your feedback.
We're sorry to hear about your experience and that we didn't provide feedback as promised.
This isn't the type of customer service we want you or any of our customers to receive.
We've escalated this to the finance department for it to be looked into.
Thanks again for taking the time to contact us and we apologize for the inconvenience caused.
Kind Regards,
Hellopeter Team
Best regards,
Makro's reply20 Mar 2019, 09:13
Official
Good day Khanyisa
Thank you for your feedback.
We're sorry to hear about your experience and that we didn't provide feedback as promised.
This isn't the type of customer service we want you or any of our customers to receive.
We've escalated this to the finance department for it to be looked into.
Thanks again for taking the time to contact us and we apologize for the inconvenience caused.
Kind Regards,
Hellopeter Team
Thank you for your feedback.
We're sorry to hear about your experience and that we didn't provide feedback as promised.
This isn't the type of customer service we want you or any of our customers to receive.
We've escalated this to the finance department for it to be looked into.
Thanks again for taking the time to contact us and we apologize for the inconvenience caused.
Kind Regards,
Hellopeter Team
Best regards,