AW
AJ W

1 reviews | Active since Jun 2015

22 Jun 2015, 09:35

Unhappy

My experience with products sold by Makro is very disappointing. October last year I bought R25000 of electronics and appliances at Makro for my new home. I bought everything before Christmas hoping that the prices of the products I bought won't increase during the holiday season. I stored everything inside my parents' home in boxes till February 2015 when I moved into my new home. After de-boxing all of my products such as Samsungs Fridge, Samsung Microwave, Samsung washing machine, Pioneer amplifier with sound system and DVD player, DSTV decoder ect it came to my attention that my amplifier is not working. Unhappy with this, I had to drive back to Makro at my own expenses (2nd) and return the product to be booked in for repair. After 2 weeks I received a message that my product is fixed. I drove back to Makro again at my own expense (3rd). On returning home and testing my pioneer amplifier I was dumbstruck to discover that it was still not working. Very upset I returned back to Makro again at my own expense (4th). Makro could not give me a new pioneer amplifier due to lack of stock. I was refunded. But now my Mi***ave stopped working on 21 June 2015. Now the proses starts over.

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Replies (1)
Makro
Makro's reply23 Jun 2015, 10:19
Official
Hello AJWAHL,


We acknowledge the receipt of your complaint and will revert to you at soonest.


Regards
Makrocare

Best regards,