Unfriendle Service Makro Credit Card Department

I app**** by telephone for Makri Credit Card on 09 March 2020. Spoke to mikhila who asked for documents. I e-mailed all required documents immediately. Phoned again spoke to Sesethu. She went through the and confirmed documents received. Next day at 10:10 phoned again. Recording says I wil be put through to agent. After 10 minutes nothing happened. Phoned again, after another 10 minutes nothing happened. Phoned again at 10:43. Agent said the peoblem was because I e-mailed the documents. I asked to speak to a manager. All in a meeting! Spoke to Product Specialist Suad. she could not help. Asked to speak to general manager, all in a meeting. Maybe Makro would not like to issue credit cards to customers?