1 reviews | Active since Oct 2014
Unfairness to customer on purchase and promo
<p>I went to Makro Woodmead and bought a UHD TV on the 9th, 5 minutes before they were closing, the next day (Saturday) I went on their site and discovered that the same TV I bought a night before is put on special for a grand less. My issue is that I wasn't told/advised that there's going to be a promotion the next day of which I would have waited and actually bought the 55" UHD TV I wanted instead of the 49" and I would have saved a grand on the purchase. Makro is displaying a disappointing trend of not putting their customer first by advising on promos especially when I purchased a product that they then put on promo the very next day without first advising me or giving the product at the promo price seeing that I bought it 5 minutes before closing time.</p>
Good day,
Thank you for your complaint and apologies for the late response we had a problem with our network. Please be advised that we are in the process of handling your complaint and we will come back to you soon.
Regards
Mbali Makhanya
Good day,
Thank you for your complaint and apologies for the late response we had a problem with our network. Please be advised that we are in the process of handling your complaint and we will come back to you soon.
Regards
Mbali Makhanya
Still no contact from Mbali Makhanya, this makes a person feel even more disappointed with this kind of treatment... Clearly they at Makro don't value keeping a loyal customer.
Still no contact from Mbali Makhanya, this makes a person feel even more disappointed with this kind of treatment... Clearly they at Makro don't value keeping a loyal customer.
Still no contact... Way to go in showing that you care about TCF.
Still no contact... Way to go in showing that you care about TCF.
Highly disappointed at the way customer satisfaction is handled by Makro
Highly disappointed at the way customer satisfaction is handled by Makro
Mbali Makhanya, it's appalling that you can't keep to your word
Mbali Makhanya, it's appalling that you can't keep to your word
