unfairly treated by Makro regarding *****

from my previous complain about high settlement. as i settled my account; i received a statement from Makro saying i am owing them; which on the 30th Nov I called Makro asking them to block my card as there was a ***** that happen as pl are able to access our card and use out credits and i was at work; I received a call telling me that the amount was reversed. I called on the 3 of December for a settlement which they gave no consultant told me about extra 8k; when i called i was told that the transaction was not successful and i was not informed to maybe to an affidavit. Makro doesnt care about its clients no one has responded to my email regarding this. I want that 8k to be cleared and they should not make my problems mine as they fail to communicate with me and I settled my account... i am very angry