MN
Malcolm N

1 reviews | Active since Dec 2016

21 Nov 2024, 16:08

Unfair treatment by Makro and Game

After Makro failed to address my concerns in a previous matter they chose to block my e-mail address and mobile number. None of my e-mails or WhatsApp messages are being delivered to Makro or Game as a result.

I'm trying to make purchases from these stores and they have chosen to treat me unfairly.

0
Replies (8)
MN
Malcolm N's update25 Nov 2024, 11:59
Reviewer Update
Hi,

There has been no communication prior to your response herein hence nothing has been resolved.
MN
Malcolm N's update26 Nov 2024, 14:25
Reviewer Update
I do not understand your response. Did you understand the complaint?
MN
Malcolm N's update02 Dec 2024, 14:56
Reviewer Update
As initially advised...

After Makro failed to address my concerns in a previous matter they chose to block my e-mail address and mobile number. None of my e-mails or WhatsApp messages are being delivered to Makro or Game as a result.

I'm trying to make purchases from these stores and they have chosen to treat me unfairly.

Can you treat me fairly like you do other customers and unblock my e-mail address and telephone number so that I send e-mails and WhatsApp messages to Game and Makro?
MN
Malcolm N's update04 Dec 2024, 03:31
Reviewer Update
Seeing as you in the Social Media space you should know if you are able to view the e-mail address or mobile number that I submit here? If not, why not provide an e-mail address I can respond to?

In any event the contact number under query is *** (my WhatsApp message from this number has still not been rep**** to) and e-mail address is *** (e-mails to Makro & Game from this e-mail address come back undelivered with a message that e-mail address has been blocked)!
MN
Malcolm N's update04 Dec 2024, 09:51
Reviewer Update
What details are you referring to? Is the Makro and Game e-mail addresses and the Game WhatsApp number that I messaged?

Once again, are you able to view e-mail addresses and contact numbers on this platform, else I will be wasting my time replying with such information.

In any event the e-mail addresses and WhatsApp number I used was off your websites.
MN
Malcolm N's update04 Dec 2024, 13:23
Reviewer Update
As per the initial complaint logged my e-mail address is still blocked. Herewith the message received when I sent an e-mail to ***...

<***>:550: Administrative prohibition - envelope blocked - https://community.mimecast.com/docs/DOC-1369#550 [9_uuZn-dOeKr4bf-4uc2rQ.za45]
MN
Malcolm N's update09 Dec 2024, 13:05
Reviewer Update
Per the undelivered message received this is not a yahoo network related message but the fact that my e-mail address has been blocked. I ask once again if you have requested your IT department to whitelist my e-mail address?

If not, please share the contact details for your IT department and I will raise the issue with them directly.
MN
Malcolm N's update17 Dec 2024, 11:37
Reviewer Update
I received a response on e-mail from Gloria Sishuba on 15-Dec-2024 however she did not reply on my initial e-mail hence I am unable to tell which query she is responding to. Nevertheless, I rep**** to her e-mail on 17-Dec-2024 and once again received the following response... 550: Administrative prohibition - envelope blocked.

When will my e-mail address be whitelisted by Makro/Game?