1 reviews | Active since Jan 2014
unfair treatment
<p>Good morning</p> <p>My name is Amogelang Kujane. i have a credit card with makro. i got it from silverlake branch in Pretoria. i made payment of R500. 00 on the 22 of February 2017 as my monthly payment. i have received severals calls that i didnt pay for February i made means of going to silverlake to give them bank statement as a proof that i made payment but still i am getting calls that i didnt pay. every time when i go to silverlake they promise to scan papers and send them to finance department but still i get calls.</p>
Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Good day,
Thank you for your enquiry and please accept our apologies for the inconvenient caused. I have been informed by RCS that this issue is now resolved.
Regards
Mbali Makhanya
Good day,
Thank you for your enquiry and please accept our apologies for the inconvenient caused. I have been informed by RCS that this issue is now resolved.
Regards
Mbali Makhanya
Hi Mbali
My problem is not solved . please read the respond below.
I have send a proof from bank but still i m getting stories . why dont they sent you proof that they have solved my problem.
From: MakroHO **********
Sent: 24 April 2017 09:36 AM
To: EstherK
Subject: Hello Peter []
Good day Ms. Kujane,
Thank you for your email.
Please be advised that our finance department is not able to trace your payment using the bank statement and target details provided. Kindly email us the payment notification in order for us to trace your payment
Should you have any additional enquiries please feel free to contact us on ***or via e-mail: **********
Kind Regards,
Hi Mbali
My problem is not solved . please read the respond below.
I have send a proof from bank but still i m getting stories . why dont they sent you proof that they have solved my problem.
From: MakroHO **********
Sent: 24 April 2017 09:36 AM
To: EstherK
Subject: Hello Peter []
Good day Ms. Kujane,
Thank you for your email.
Please be advised that our finance department is not able to trace your payment using the bank statement and target details provided. Kindly email us the payment notification in order for us to trace your payment
Should you have any additional enquiries please feel free to contact us on ***or via e-mail: **********
Kind Regards,