Unfair ************** at Makro

<p>I bought a brush cutter for my lawn in May 2016 and I used it once since it didn't there after. The second time I used it was November and it just cut the engine and did't start after that. I took it back since it was under warrant and I was told that it will be getting it after a maximum of 21 days turn around time. After 21 days had gone past without receiving it back i staretd calling and visiting the brach (Gemiston) but to be told that it has not come back from suppliers. That continues until December ended and January came and passed. I was also told that I would need to pay because the faulty part is not covered by the warrant. I disputed that but ended up paying because i was deparate to use it. I was then called to come and fetch it in February and when I got there i found out that there were missing parts and i refused to take it. The following week I was also called to say the missing parts are back and I must come and collect it. After collecting it I tried to use it but it had stange vibration and i called to tell them, after about 10 minutes of using it the engine stopped and refused to start just like it innitially did.</p> <p> </p> <p>My complain is that</p> <p>1. I was delayed for over 2 months while waiting for the machine to be fixed. While their policy is 21 days and I was neither refunded, credited or given new machine. </p> <p>2. I was made to pay for fixing the machine that is still under warranty.</p> <p>3. The machine came back worse than it initially was. </p> <p>4. The machine ran for about 10 minutes and died again. </p> <p> </p> <p>From December to date I haven't been able to cut my lawn while I have new machine I bought for over R2000. </p> <p> </p>