Unfair Customer Treatment and Poor Service

Good day, I have been dealing with Mario Call Center Consultants who simply does not know what they are doing. A debit order was put in place, whereby Makro failed to debit my account. Incorrect information was provided by different Consultants as to why my account was not debited. I had to go into the store to make a manual payment as I have no access to the app.

Even after making the payment manually, Makro keeps sending threatening messages that my account is unpaid.

Treating Customers unfairly an Poor Service