SG
Sizwe G
1 reviews | Active since Aug 2019
16 Nov 2025, 15:30
Unfair customer treatment
I just experienced the worst customer service from Makro. I purchased a Sumsung TV, which was tested in store but the people unboxing and reboxing are so careless when I got home the tv was cracked on the corner. Further, after it was tested in store, I left it to go shop for other items, and during that time someone moved the trolly with my tv to another place. When I raised the argument about why my tv being moved and by who, they refused for me to view the cctv footage to see who moved the tv. They are insisting whoever moved the tv did it carefully and that maybe I damaged my tv but I literally returned it within an hour of buying it.
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Sizwe G's updateReviewer Update
20 Nov 2025, 06:43Makro has rep**** and asserted that because I unboxed the tv when i got to the parking, that's what "possibly" caused the damage. Interestingly enough they are not mentioning the fact that my TV was moved while i was shopping for other items and the fact that the people who assisted me to load the TV in the car were people they referred me to. I still want access to the footage of how the TV was handled when it was reboxed and to see who moved my TV while I was shopping, even it means I have to submit a PAIA application.
Yesterday I went to Makro to collect the sound bar , which was advertised as a combo with the TV, as per the arrangement last week with Palesa that I must come to collect it by Wednesday. They refused to give me the sound bar, alleging that because I complained, I will only get the sound bar once the have finalized my complaint.
Yesterday I went to Makro to collect the sound bar , which was advertised as a combo with the TV, as per the arrangement last week with Palesa that I must come to collect it by Wednesday. They refused to give me the sound bar, alleging that because I complained, I will only get the sound bar once the have finalized my complaint.
SG
Sizwe G's update20 Nov 2025, 06:43
Reviewer Update
Makro has rep**** and asserted that because I unboxed the tv when i got to the parking, that's what "possibly" caused the damage. Interestingly enough they are not mentioning the fact that my TV was moved while i was shopping for other items and the fact that the people who assisted me to load the TV in the car were people they referred me to. I still want access to the footage of how the TV was handled when it was reboxed and to see who moved my TV while I was shopping, even it means I have to submit a PAIA application.
Yesterday I went to Makro to collect the sound bar , which was advertised as a combo with the TV, as per the arrangement last week with Palesa that I must come to collect it by Wednesday. They refused to give me the sound bar, alleging that because I complained, I will only get the sound bar once the have finalized my complaint.
Yesterday I went to Makro to collect the sound bar , which was advertised as a combo with the TV, as per the arrangement last week with Palesa that I must come to collect it by Wednesday. They refused to give me the sound bar, alleging that because I complained, I will only get the sound bar once the have finalized my complaint.