********* practices

Made large purchase of 12 items all urgently needed. Makro debited my account in full. Delivery set for 23rd May. On Friday 24th May at 5:15pm 8 days after account debited, receive email stating that my order can’t be fulfilled (despite being available online) and I am offered a different (lesser) product as a substitute. (Ordered 12 of this item. Clearly a substitute not an option) With no opportunity to act as it is a Friday at COB I call on Saturday and I am told I’ll have to wait till Monday and my refund will take 8 days. ( account was debited immediately apon placing order?) Receive email Monday morning stating that makro will first have to cancel with their supplier and then process my credit. Essentially my cash is floated by makro for a numerous period for an order they could never fulfill and would never be able to honor. Stick to the online retailers who’s on hand stock systems work, this is not one of them. ********* and shocking.