1 reviews | Active since Jun 2016
********* employees
<p>When purchasing several items I noticed that the pricing of plastic cups were incorrect. I informed the cashier. I then showed another Makro employee where the cups were on the shelf as well as the price indicated. She noted that the price was not correct and informed my cashier and another supervisor.</p> <p> </p> <p>Their shelves are incorrect so the item did not match up with the price. There were HUNDREDS of these plastic cups above the wrong barcode. </p> <p> </p> <p>I was then told that the correct price was there so they cannot give it to me at the price indicated. So while I am at the toll point, a sneaky employee goes and sticks the right price under the item.</p> <p> </p> <p>I was made out to be a ****. I do not take lightly to being insulted. I continue to support this shop and I have had endless issues. Never ever again. </p>
Thank you for registering your complaint regarding the problem which you have encounter at our Cape Gate store.
As we strive to consistently provide our customers with excellent customer service, complaint of this nature are taken very seriously. I believe our Cape Gate Store Management has been in contact with you and you will notify him directly if there is any other concern.
We have also notified all the relevant personnel regarding this complaint to raise awareness and to prevent a recurrence.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
Thank you for registering your complaint regarding the problem which you have encounter at our Cape Gate store.
As we strive to consistently provide our customers with excellent customer service, complaint of this nature are taken very seriously. I believe our Cape Gate Store Management has been in contact with you and you will notify him directly if there is any other concern.
We have also notified all the relevant personnel regarding this complaint to raise awareness and to prevent a recurrence.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
After being in contact numerous times, with a manager by the name of Shaun, who works at the Cape Gate Makro store, i am still waiting for a follow up. It was mentioned early last week that i would be contacted to collect a voucher from the store, due to my poor treatment. This was not what i was after, and this was also explained. The voucher was not requested by myself, but offered by the Manager of the store. My experience with Shaun has not been positive. The first call made to me was to make excuses and blame the customer (me) and blatantly lie about placement of goods on their shelves. The voucher was promised early last week and i have NOT heard a single word from ANYONE at the Makro Cape Gate store. Their service just gets more pathetic!!
After being in contact numerous times, with a manager by the name of Shaun, who works at the Cape Gate Makro store, i am still waiting for a follow up. It was mentioned early last week that i would be contacted to collect a voucher from the store, due to my poor treatment. This was not what i was after, and this was also explained. The voucher was not requested by myself, but offered by the Manager of the store. My experience with Shaun has not been positive. The first call made to me was to make excuses and blame the customer (me) and blatantly lie about placement of goods on their shelves. The voucher was promised early last week and i have NOT heard a single word from ANYONE at the Makro Cape Gate store. Their service just gets more pathetic!!