********* Business Practice

I have experienced the worst customer service at Makro Springfield Park, Durban! Their business practices are unfair and *********! I purchased a Bennett Read 1.7litre Glass Kettle in December 2021. To my surprise, the kettle stopped working a few days ago. I was aware that the kettle had a 2 year warranty and just to be 100% sure I checked on the Makro website and the details under that specific kettle, it states clearly that it has a 2 year warranty. I then called the Makro Contact Centre and spoke to a lady who confirmed that my warranty ends in December 2023 and I should take the kettle to my closest Makro store. On Saturday, I proceeded to Makro Springfield and had the most horrific customer service. Nobody was willing to assist me as I did not register online for the second year warranty. Which I was not even aware off!!!! I was told not to listen to the call centre agents!!!! Then why the hell have a call centre!!!! I was pushed around and referred to the Bennett Read store in Pinetown. I was told that I need to take the kettle there and then go back there for feedback!!!! I could use the same money I'm going to use on petrol to buy a ****** new kettle!!!! There were a few other customers who purchased the same kettle and had to return it due it not heating water, yet it switches on. Clearly there is a defect with this item. I am extremely disappointed in Makro and the callibre of people that's in their employ. I will be taking this further and to every social media platform!!! I will not sit back and get ****** for my hard earned money. Definitely the last time I will purchase from Makro!!!!