********* and frustrading online trader

<p>In December I ordered a wireless keyboard/ mouse from Makro, which was delivered. Shortly afterwards, the keyboard started giving trouble.</p> <p> </p> <p>They committed to replace the product without much debate, although my communications were sometimes just ignored.</p> <p> </p> <p>On the determined delivery day, they never showed up. Thereafter they confirmed that the delivery would take place the next day, and they repeatedly confirmed the delivery after I contacted them.</p> <p> </p> <p>I later received a call to inform me that the item could not be replaced, as it was a set, but they changed their story when I pointed out that such was already resolved- the set would have been replaced in total.</p> <p>They then offered a "refund" provided that I had to spend the money in store I pointed out that I did not want any other merchandice. The story then changed once again- the item was no longer available.they said, However, it was still advertised on the website, and a friend in fact proceeded to order it today, but cancelled before making payment as prompted by the system.</p> <p> </p> <p>I have recorded telephone calls and a record of all emails to back up all dealings with Makro's help desk.</p> <p> </p> <p>Furthermore, I find it hard not to conclude that Makro is following a trapping strategy by advertising products which are defective and/or unavailable for a competitive price, and then try to force clients to use "refunds" to enter into unwanted transactions.</p>