Underwhelming experience zero accountability from Makro

These people sent me rotten goods back in December I called to no avail to try and report it I called,emailed ,texted their WhatsApp line and nothing was ever done I ended up getting ahold of them in January MID January after I had to throw the milk and pilchards away due to the what and growing stink of them these things were worth over a R1000 I tried to contact them with multiple agents being rude and clueless and I call them MULTIPLE times. They said I should’ve kept the items but how do you keep ROTTEN items they emailed me saying they’d fix it but it’s almost 3 weeks later now and they’re ignoring emails and nothing has been done I WANT MY REFUND