Undelivered Order With No Clear Resolution

I ordered a couch from Makro Online with delivery scheduled for 24 January. The item has not been delivered. Since the missed delivery date, I have contacted Makro multiple times and received conflicting information regarding the status of the order. I have been told that it was with the courier, that it was in transit, and that it involved a third-party supplier. However, no courier name, tracking number, or proof of dispatch has been provided to me. I have been issued five separate reference numbers without resolution. I was also promised a management callback, which did not occur. During one call, I was placed on extended hold and disconnected. To date: The goods have not been delivered. No tracking details have been provided. No clear timeline for resolution has been given. As the retailer, Makro is responsible for orders placed on its platform. I am requesting either verified courier details or written confirmation of cancellation and refund. I am still awaiting resolution. I would avoid using Makro online.