Undelivered Order

Sadly you dont repond on email. The whatsapp & call support yields the same results over and over so im posting it publicly:

Dear Makro Customer Support,

I am writing to formally lodge a complaint regarding my undelivered order MAK*** , which I placed on 29 November 2024 . From the beginning, this order was marked for delivery. However, a few days after placement, I received an email stating that part of the order was ready for collection.

I immediately contacted Makro via phone using my mobile number to clarify the situation. During that call, I was assured that the order would be delivered as initially promised. Despite this, I have made several follow-up calls, and each time, I was reassured that the delivery would take place.

As of today, my order remains undelivered, which is highly frustrating. I kindly request that you review your call recordings associated with my phone number to verify the assurances provided by your support team. I would appreciate an explanation for the delay and confirmation of the following:

When will the order be delivered? Why has there been no follow-through on the assurances given during my previous calls?

I trust that you will resolve this matter promptly and keep me updated on the progress. Please prioritize this issue, as the ongoing delay is causing unnecessary inconvenience.

Looking forward to your immediate response.