1 reviews | Active since Jun 2019
UNDELIVERED ORDER and ********** CUSTOMER SERVICE
I ordered items on the 2nd of December, today is the 24th, still haven't received what I paid for. Makro goon Karabo Makola says they've delivered my order and they'll tell me who received it, but they've since gone quiet.
I've included Carron Hendricks *** (invite to Mailtrack) Leonard van Zijl *** (invite to Mailtrack) Lynette Snyder *** (invite to Mailtrack) Mpho Moruthane mp******** (invite to Mailtrack) to the mail string but none of them will respond. I hope when they see their names on here they'll be inclined to tell me what happened to the order I spent my hard-earned money on. I understand how the concept of "hard-earned money" would be foreign to them seeing as how they cannot get anything done without the customer screaming, kicking, and literally causing a ruckus!
I hope that whoever looks to employ these people in the future finds this thread and treads carefully with these people.
Dear Bryne,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the relevant management for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Dear Bryne,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the relevant management for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team