Undelivered Online Shopping.

I have ordered goods online on the 12th November 2021 and still did not receive my parcels till today. I've called their customer call center line several times without any improvement. Logged a query on the 25 of November 2021 with the reference number: #***. Called again on the 02 November 2021 and was assisted by Kwena Mokaba who also escalated the matter further to his/her manager with the reference number: ***. The most frustrating thing is, one of the most important items on my list was my one year and eleven-month-old nappies. I had to borrow money to be able to purchase another pack from Pick n Pay to sustain us till I receive the delivery. Sayaz Ramathula from Germiston Makro closed the query on 26 November 2021 without any resolution or reverting back to me why my delivery was unsuccessful. This is unacceptable and highly unappreciated. I'm really angry and furious at the Company. I could have simply stayed with Clicks as it has never given me any issues with their online service.