LM
Lebohang M
1 reviews | Active since Apr 2022
27 Feb 2026, 19:35
Undelivered Item for order #OD*** and False Tracking
I am extremely disappointed with the service regarding my online order #OD***. I received an SMS this morning stating my delivery was due today. However, the assigned courier company, WumDrop, has provided false tracking information. I attempted to call the driver, Vhutshilo, who promised to get back to me but never did. He is now intentionally avoiding my calls and refusing to answer. Makro's chosen partner is failing to deliver, and I am left without the microwave I paid for. I contacted Makro as well with no resolution. I require an immediate update on my delivery or a full refund.
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Replies (1)LM
Lebohang M's updateReviewer Update
09 Mar 2026, 22:46Hi Makro Team,
Thank you for your response. Yes I did eventually receive my order on Monday the 2nd of March. The concern raised in my review however, was mainly about the delivery experience and lack of communication from the courier partner WumDrop. The tracking information provided was inaccurate and the driver was unreachable despite initially promising to get back to me.
I am glad that the item was eventually delivered, but the process was frustrating and stressful, especially after receiving confirmation that the delivery would happen on the scheduled day. I hope you can look into improving communication and accountability with courier partners to avoid similar experiences for other customers in the future.
Thank you for your response. Yes I did eventually receive my order on Monday the 2nd of March. The concern raised in my review however, was mainly about the delivery experience and lack of communication from the courier partner WumDrop. The tracking information provided was inaccurate and the driver was unreachable despite initially promising to get back to me.
I am glad that the item was eventually delivered, but the process was frustrating and stressful, especially after receiving confirmation that the delivery would happen on the scheduled day. I hope you can look into improving communication and accountability with courier partners to avoid similar experiences for other customers in the future.
LM
Lebohang M's update09 Mar 2026, 22:46
Reviewer Update
Hi Makro Team,
Thank you for your response. Yes I did eventually receive my order on Monday the 2nd of March. The concern raised in my review however, was mainly about the delivery experience and lack of communication from the courier partner WumDrop. The tracking information provided was inaccurate and the driver was unreachable despite initially promising to get back to me.
I am glad that the item was eventually delivered, but the process was frustrating and stressful, especially after receiving confirmation that the delivery would happen on the scheduled day. I hope you can look into improving communication and accountability with courier partners to avoid similar experiences for other customers in the future.
Thank you for your response. Yes I did eventually receive my order on Monday the 2nd of March. The concern raised in my review however, was mainly about the delivery experience and lack of communication from the courier partner WumDrop. The tracking information provided was inaccurate and the driver was unreachable despite initially promising to get back to me.
I am glad that the item was eventually delivered, but the process was frustrating and stressful, especially after receiving confirmation that the delivery would happen on the scheduled day. I hope you can look into improving communication and accountability with courier partners to avoid similar experiences for other customers in the future.