1 reviews | Active since May 2016

04 May 2016, 14:42

Undelivered Appliances

If there was a zero star rating i would have given that! I purchased a Fridge, Dishwasher and lots of other items the day on the opening day (20 April) and have not received it. Initially I was told that I would receive my goods the next Monday (25 April). The day came and wend by with no goods delivered. I contacted them an they told me I was supposed to give in some Yellow form (This was not communicated to me by the highly untrained staff). It costed me to drive back 172km to give in the yellow form. I went with a trailer to pick up the goods myself and was told there is no stock but it will be delivered to me on Tuesday (3 May). Then the same story happened...tuesday came and wend by with no goods delivered and no call telling me that it will not be delivered. I took leave in order to be at home to receive my goods! After at least 5 more calls I still don't have my goods and no date as to wen it will be delivered. My food is already spoiled as I don't have another Fridge and the worst part of it all is that I stay about 5 km from Silver Lakes Makro who have stock on hand. Why cant it be dispatched from my nearest Makro is a question in the New World we live in today. This will be the last time I will ever make a purchase from Makro! Will go this week to cancel my account from them and I will go and purchase my Home Theater System at another store that will provide me with better service than this!

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Replies (1)
Makro
Makro's reply03 Jun 2016, 09:33
Official

Please do accept our apologies for the delay in responding to your complaint.

I believe you have received your delivery.

We hope you will have only positive shopping experiences at Makro in future!

Regards

Mmule Moropa