TvdS
Tanya van der Straat

1 reviews | Active since Mar 2012

02 Jan 2020, 15:33

Uncorporative

n 30 December 2019, I bought Jokey French Cut (R279.99) from Makro Edenvale. When I arrived home late in the afternoon, I realized the I took the incorrect size. I immediately put it one side to return the following day, not even opening the pack. When arriving at Makro, the ladies refused to return . After I showed out that the pack was never opened, they still refuse to accept the pack. I am now sitting with a pack of French Cut that I cannot use, due to it being to small for me. I also wasted R279.99 that I will never be able to get back, literally throwing money into the water. I have been buying from Makro for years, so my parents as well. My dad use to work for them at a stage and this is the service that we get, not only me, most of the customer.

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Replies (1)
Makro
Makro's reply07 Jan 2020, 16:20
Official
 Good day Tanya

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complain and we are very sorry  that you had an unpleasant experience which we do not condone as Makro, Please kindly note that due to hygiene reasons under-wears and other items such as swimwear, shavers, toothbrushes e.t.c are un-returnable items.

Thank you for highlighting your concerns with us and we do again we do apologize for the inconveniences caused.
 
Hope you find the above in order. 

Kind regards
Makro Hellopeter Team 

Best regards,