Unclear return policy

I bought two pillows - memory foam/Memre brand at Woodmead Makro . It was on special. I asked the sales Pearson about return policy, as this is first time that we buy this type of pillow, intended for our two children. His response was that we can try and return it if we dont like it. It came out that this was only a blatant lie for just to make the sale. I After we open the one (the second one was sealed), our son tried it and he said its uncomfortable for him so I put it back in the box and prepared it for return. When i came back, the Store manager told me that their return policy is not to accept returns on pillows. Maybe that is the policy, but my question is, why we as customers are not informed that return can not be ****? Why the sales Pearson told me that it can be return? The managers name was Loyd and he wouldnt even listen to my side, he was adamant and he says the sales Pearson were wrong.And that is not my problem if the sales Pearson is wrong, he is the face of the company at that moment. To prove a point, I went back to the store and ask TWO sales Pearson about their return policy on same pillows. The answer was the same, I can return if I dont like the product. At that moment the store manager arrived and I ask the sales Pearson in front of him, and after the answer, they started arguing. It is really disappointing from such a great company like Makro to allow such thing to happen. I am regular customer there but after this experience, and unprofessional behavior, especially from a STORE manager, will not ever come back there. I wish someone would respond to my plea, and it is not anymore about the return, its the inconvenience, wasting time and aggravation that occurred after my interaction with the STORE manager that was in the wrong completely.