Uncaring staff members, don't care anymore about their customers

I bought a LG TV at Makro Montague Gardens in 2020, I had an original 2 years warranty from LG, I purchased an external 3 years warranty from them, now the TV is faulty, firstly I called customer care to report this fault, a week later nothing has done, I kept calling and given promises that the technicians will come. I even visited the store to log a fault, but always I am promised that technicians will come.. Until now.. I cannot watch my favorite Afcon soccer matches.. Very disappointed with this type of service.. Makro is falling apart. It has never been like this before.