Unbelievably Bad Service

I purchased a fridge from Makro Online on Monday the 01st October 2018, according to their website delivery takes 2 to 5 working days, well we are on day 10 day and still they have not delivered my fridge. Now I am sure you will agree that one does not buys a fridge because it is not needed. Operating under premise that they are true to your 2 to 5 working days delivery and as a result of their failure to honour their own set deadlines I have had to discard a large amount of perishables because they did not meet their promise and neither did anyone contact me to notify me that there is an issue or delay with delivery. I had, had to call them. At 08:34am on the 10th October I called Makro online and spoke to Shane who could not give me any answers, he then said that he would call the courier company and get back to me needless to say he did not call back and hasn’t since. At 11:21am on the 11th October I called and this time I spoke to Judy who also could not give me any answers, at this point I asked for the manager and was put through to Anthony. Anthony too insured me that he would find out what it going on and would get back to me in 30 minutes. Again no-one bothered to get back to me. I think Makro should stay out the Online space as they haven’t a clue how it is supposed to work.