Unbelievably awful service

<p>I bought a fridge on Black Friday. It was advertised on the website as having the width and depth swapped around so that the fridge was represented as being 600mm wide when it was actually 900mm. When I was FINALLY contacted regarding delivery I asked to arrange that I could send it back if it didn’t fit. The delivery happened 3 hours after the arranged time, the delivery men were rude, parked in half of my complex, scratched my floor and then, when they couldn’t get the fridge through the door they wanted to leave it in my doorway because (“It’s your problem to fix it and a technician can come tomorrow”). I sent the fridge back with them out of desperation.</p> <p> </p> <p>When I contacted the call centre they took a message. The next day I called they took a message, the following day they took a message. A WEEK later I spoke to someone who accused me of not sending the fridge back and *****ing it. When I offered CCTV footage she hung up on me. She called back later to offer to exchange the fridge for one matching the sale price. I spoke to the line manager at Alberton (Nozi) who gave me an unbelievable amount of attitude and basically told me that Makro doesn’t want my business. All I want is a fridge of the specifications I bought online. Instead she insists that I take delivery of one that doesn’t fit and try and organize delivery service and agents at the same time. Lets hope they show up at some point, I’ve been 3 weeks without a fridge now.</p>