Unbelievable Service!

In December I purchased a Samsung oven online that was supposed to have arrived by the end of January. Samsung botched the shipping and the item was delayed by another month. Sally, as the Large Appliance Buyer, contacted me to offer me monetary compensation on my oven for the fact that there was a delay. She also undertook to get me other options from different brands in the event that I wanted to change my mind on the Samsung. She spent much time getting other alternatives that were along the same spec as what I had originally wanted, and sent through information relating to each of the models. In this day and age where decent service is something that is hard to come by I was overawed with the length that Makro and she in particular went to to keep a customer happy.