M
Mondli
1 reviews | Active since Dec 2022
09 Jan 2026, 10:20
Unauthorised refund
I ordered hair clipper on 27th of December 2025 delivery was 8 January on the 8 in morning I got an email saying that my order has been cancelled and I would be refunded but when I checked the product is still there on their catalogue with a new price.when I asked them on WhatsApp they said the product is out of stock . An email from their customer care said that there was an error in their price Im very disappointed
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Makro's replyOfficial
09 Jan 2026, 14:59Hi Mondi,
Please note that the product you ordered is sourced from multiple suppliers, which is why there may be differences in availability and pricing.
We understand how disappointing this situation has been and assure you that we are working closely with the relevant supplier to resolve your case and ensure your refund is finalized
could you please provide us with your order number?
This will help us track your case and ensure we resolve the matter as quickly as possible.
Best regards,
Makro Social Media
Please note that the product you ordered is sourced from multiple suppliers, which is why there may be differences in availability and pricing.
We understand how disappointing this situation has been and assure you that we are working closely with the relevant supplier to resolve your case and ensure your refund is finalized
could you please provide us with your order number?
This will help us track your case and ensure we resolve the matter as quickly as possible.
Best regards,
Makro Social Media
Best regards,
Makro's reply09 Jan 2026, 14:59
Official
Hi Mondi,
Please note that the product you ordered is sourced from multiple suppliers, which is why there may be differences in availability and pricing.
We understand how disappointing this situation has been and assure you that we are working closely with the relevant supplier to resolve your case and ensure your refund is finalized
could you please provide us with your order number?
This will help us track your case and ensure we resolve the matter as quickly as possible.
Best regards,
Makro Social Media
Please note that the product you ordered is sourced from multiple suppliers, which is why there may be differences in availability and pricing.
We understand how disappointing this situation has been and assure you that we are working closely with the relevant supplier to resolve your case and ensure your refund is finalized
could you please provide us with your order number?
This will help us track your case and ensure we resolve the matter as quickly as possible.
Best regards,
Makro Social Media
Best regards,