MK
Martine K

1 reviews | Active since Apr 2011

10 Nov 2020, 15:22

Unashamed and rude Cashier

Went to Makro Wonderboom today to buy a printer. We paid with our Makro credit card. Instead of asking us if we want the payment to be straight or budget the cashier just went ahead and put it through as straight. When I asked her why she just did that, we wanted it budgeted as we do not have the means to pay the full amount in just one month she just turned her back on us and started calling the manager/supervisor. She never said a word not even an apology nothing. I am quite shocked and frustrated that I have to now be the one inconvenienced with having to get it sorted out. The cashier is not even reprimanded for her action or the fact that she did not react at all. Customer care apparently can't help until the amount reflects on the account in 48 hrs. This is such a big frustration, I hate the lack of service and when questioned people just shrug their shoulders. INVOICE NUMBER 201 from til number 41 done by Cashier number 7101 (her name is apparently Precious Shabangu, I don't trust it as the supervisor did not want us to go with her).

If you haven't noticed, COVID caused people to absolutely HATE bad service. And in the end you will start losing customers because of it.

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Replies (1)
Makro
Makro's reply10 Nov 2020, 16:27
Official
Good day Martine,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team