Unacceptable! - Still waiting on Black Friday order with no response from Makro

I've queried the status of my online order numerous times but not getting any feedback from Makro. I ordered items with the Black Friday sale on 22 November 2017 and it showed the items is in stock at the Makro store (Cape Gate) where I selected to go and fetch my order once ready. It's now 14 working days later and I still haven't received any notification that the order is ready for collection. How much longer do I need to wait? Order number MAK694670. I called the Cape Gate branch and the Online collections department doesn't even answer the phone! The agent then gave me an email address for someone in that department ********** and I sent an email but also didn't receive feedback. I'm getting more and more disgusted with Makro's service. I swear this is the last time I buy something online from Makro!!!!!!!!!!!