UNACCEPTABLE SERVICE & URGENT RESOLVE

To whom it may concern: Order no: #MAK*** / R6,700.00 I am deeply frustrated at the service received from Makro on an unresolved query. I ordered two items (beds) from Makro on the 28th of July and paid in full. I received an email yesterday advising that the supplier is out of stock and that my order will be cancelled and that I would be refunded. I immediately rep**** asking how long the refund will take to be processed and received no reply. I phoned this morning to follow up and was told the following: 1. That the order was not cancelled yet and no refund has been processed. 2. That the refund will be initiated, however the request will be sent to the ‘marketplace’ and once the order is cancelled and refunded on that side, only then will Makro initiate the refund which may take up to 5-14 working days. This is completely unacceptable and I insist that this be expedited immediately. Makro was quick to take my money and ‘cancel’ my order but won’t take responsibility for the inconvenience caused. I will also be posting on other platforms. Kindly advise. Kind Regards, Nadine Vessey ***