Unacceptable Service & False Delivery Claims

I am extremely disappointed with the service I have received regarding my recent order, which was supposed to be delivered two days ago. Not only has my order not arrived, but your systems have also been offline, making it impossible for your customer service team to assist me.

To make matters worse, the courier company you use, WUMDrop, has **** about my order being delivered when, in reality, I have not received anything. I took a full day off from work, losing a day’s worth of income, just to wait for this order—only to be let down completely.

This level of service from such a large company is unacceptable, and I will not be shopping with Makro again. I have shared my experience with family and friends, who are equally appalled and have decided to take their business elsewhere. You have not only lost one customer but many.

I expect an immediate resolution, including a full refund or an urgent delivery of my order. Please provide a prompt response, as this situation has already caused unnecessary frustration and financial loss.