1 reviews | Active since Dec 2025
Unacceptable Service, Endless Escalations, No Action
I am extremely disappointed with the service I have received from Makro.
I purchased a fridge in December and also took out insurance through them at the time of purchase, specifically to avoid issues like this being dragged out. Since reporting a fault on the fridge, I have made countless calls and sent multiple emails trying to get the issue resolved.
Every single time, I am told the matter has been “escalated” or “will be escalated.” This has become nothing more than an empty response. How many times does a problem need to be escalated before someone actually takes action and comes to inspect the fridge?
The insurance I paid for has not made the process easier in any way. There has been no urgency, no proper communication, and no accountability. The lack of follow-up and the terrible customer service have turned this into a completely unpleasant and frustrating experience.
This is not the level of service anyone should receive, especially when dealing with an insured product. I am still waiting for a real solution, a confirmed inspection, and proper communication.
I would not recommend Marko based on this experience unless serious improvements are made in their customer service and service delivery processes.
I have been requesting assistance regarding my faulty fridge since 2 February. Despite numerous calls and emails, this matter remains completely unresolved.
On 12 February, I submitted a formal complaint outlining my frustration and demanding action. As of today, I have still received no assistance, no meaningful response, and no solution. The silence is unacceptable.
No technician has been sent. No inspection date has been confirmed. No one has taken accountability. At this point, it is clear that Makro is failing to fulfil its responsibility to assist a paying customer.
I am no longer prepared to tolerate further delays and empty reassurances. I am formally requesting a full refund as I am not getting any joy from Makro and have completely lost confidence in your ability to resolve this matter professionally.
I expect urgent communication confirming how this refund will be processed.
I have been requesting assistance regarding my faulty fridge since 2 February. Despite numerous calls and emails, this matter remains completely unresolved.
On 12 February, I submitted a formal complaint outlining my frustration and demanding action. As of today, I have still received no assistance, no meaningful response, and no solution. The silence is unacceptable.
No technician has been sent. No inspection date has been confirmed. No one has taken accountability. At this point, it is clear that Makro is failing to fulfil its responsibility to assist a paying customer.
I am no longer prepared to tolerate further delays and empty reassurances. I am formally requesting a full refund as I am not getting any joy from Makro and have completely lost confidence in your ability to resolve this matter professionally.
I expect urgent communication confirming how this refund will be processed.