Unacceptable service delivery from Makro

I have placed and paid for an online order on the 7 th of January. The communicated delivery date was the 22nd of January. Despite repeated phone calls , no call centre agent can tell me when I can expect delivery . All they can say is that they have escalated to the supplier. I have requested that a manager or supervisor call me and to date no one has . The only feedback I have is that the goods are packed and they are waiting for a courier to be assigned from the 7 th of January. They have provided no other alternatives to resolve the issue , like I can fetch from supplier, Makro will reassign to alternative courier . This service is absolutely disgusting and I will never again utilise Makro’s online service