Unacceptable Service – Charged for Faulty Fridge

I’m incredibly disappointed with Makro. After reporting a fault on a fridge I bought from them, instead of offering a reasonable solution, they issued me an invoice to cover the repair — for a fault I had nothing to do with. This goes against basic consumer protection and warranty rights.

I expected better from a retailer of this size. The delay, lack of accountability, and now expecting me to pay for something that should be covered is unfair and frustrating. I’ve lost trust in Makro and won’t recommend them to anyone.