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VERONA N
1 reviews | Active since Dec 2009
26 Dec 2023, 10:00
Unacceptable service
good morning
I have made numerous phone calls and I sent through emais for my item. On the 17/12/23 I received an email from the Makro support to say that my matter has been escalated but until today I haven’t received a response. Kindly advise, because I have to say this service is not acceptable. My order number is MAK***
Kind regards Verona
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Replies (2)VN
VERONA N's updateReviewer Update
03 Jan 2024, 08:57Good morning
Since your reply on the 26/12/23 I haven't received any response from Makro. I know that it is the festive season but an email to let me know when the goods will be sent and the refund paid will be fine. I call the contact center almost everyday and everyday they escalate the mayter but then nothing. If it is such an hassle to send an email then give me a reference number so that I can go to the nearest Makro store and sort out the refund because really this is getting frustrating. I never realized that ordering something from Makro will end up being such a nightmare.
Since your reply on the 26/12/23 I haven't received any response from Makro. I know that it is the festive season but an email to let me know when the goods will be sent and the refund paid will be fine. I call the contact center almost everyday and everyday they escalate the mayter but then nothing. If it is such an hassle to send an email then give me a reference number so that I can go to the nearest Makro store and sort out the refund because really this is getting frustrating. I never realized that ordering something from Makro will end up being such a nightmare.
VN
VERONA N's update03 Jan 2024, 08:57
Reviewer Update
Good morning
Since your reply on the 26/12/23 I haven't received any response from Makro. I know that it is the festive season but an email to let me know when the goods will be sent and the refund paid will be fine. I call the contact center almost everyday and everyday they escalate the mayter but then nothing. If it is such an hassle to send an email then give me a reference number so that I can go to the nearest Makro store and sort out the refund because really this is getting frustrating. I never realized that ordering something from Makro will end up being such a nightmare.
Since your reply on the 26/12/23 I haven't received any response from Makro. I know that it is the festive season but an email to let me know when the goods will be sent and the refund paid will be fine. I call the contact center almost everyday and everyday they escalate the mayter but then nothing. If it is such an hassle to send an email then give me a reference number so that I can go to the nearest Makro store and sort out the refund because really this is getting frustrating. I never realized that ordering something from Makro will end up being such a nightmare.
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VERONA N's updateReviewer Update
09 Jan 2024, 16:16Still no response or feedback since the last. I cannot believe that SUCH a big company has SUCH poor customer service. This is really pathetic
VN
VERONA N's update09 Jan 2024, 16:16
Reviewer Update
Still no response or feedback since the last. I cannot believe that SUCH a big company has SUCH poor customer service. This is really pathetic